THE CLAIMS PROCEDURE
Claims go through a lifecycle to reach a final outcome. Consult your Membership Agreement for detailed information on what your policy covers.
Members will receive progress updates throughout the lifetime of the claim.
STEP 1
VISIT YOUR BRANCH
The Member is first assisted at the Branch and all internal remedies must be exhausted.
Once all internal remedies are exhausted and the matter cannot be settled or resolved by our para-legals or Legal Counsellors (in House Attorneys), the matter is then referred to an Attorney.
STEP 2
REFERRAL TO AN ATTORNEY
The Member signs documents at the referral stage, usually at the Branch. The referral is emailed to the attorney and a copy sent to the Member.
The attorney will contact the Member and consult with the Member and then submit a claim to the LegalWise Claims Department.
STEP 3
CLAIM PROCESSING
The Claims Department will liaise with the Attorney – and Member (if needed). Thereafter, the claim will either be covered or rejected.
If it is covered, the Attorney will continue with the matter subject to terms and conditions and the Claims Department will check on progress of the claim.
CHANGING OF ATTORNEYS
We do not pay Legal Expenses duplicated by changing Lawyers or incurred because the Member does not co-operate with the Lawyer handling a Matter.
In the event of such matters, We shall assess our liability carefully
*Terms and conditions apply